About Us
Customer Service
Customer service is firmly ingrained as part of the corporate culture at Telcon. Our team of professionals is dedicated to the support and success of our customers. Our goal is to achieve total customer satisfaction. Management and all associates throughout the organization strive to understand and exceed your expectations and your product specifications. It is our mission to provide our customers with attentive and professional management throughout all levels of the organization.
Management reviews objectives that are critical to service on a daily basis ensuring that everyone is working toward the same goals. Reporting and communications are clear; delivery performance, multiple quality measures and efficiency tracking are just a few of the metrics that are closely monitored and utilized.
Telcon maintains consistently high customer service ratings across our customer base.